Shipping and Returns

US Customers

Please allow 2-5 days for processing time. For all US orders allow 3-7 business days to receive your order (holidays & weekends are not included). Orders must be placed before 1pm Eastern Standard Time to qualify for overnight delivery. All overnight shipping does not apply to Hawaii, Alaska and any international orders. Please allow two weeks for any delivery outside of the 48 contiguous United States. 


International Customers

Shipping costs are calculated during checkout when destination and delivery service are selected. Any customs or import duties are charged when the order reaches its destination country. These fees must be paid by the recipient of the order. Unfortunately we cannot anticipate what the charges will be. For all Express deliveries please allow up to 14 business days to receive your order (holidays & weekends are not included). Times may vary based on the delivery service you select. Authorities require that the amount of your product must be written on your package to determine the amount you will be charged. It is at the sole and personal discretion of the customs agent as to when your package will be released from customs. Unfortunately we cannot control the agents decisions. We are not responsible if customs delays your package. All amounts listed on are in US dollars. 



You didn't love your items? No worries! We will gladly issue a refund (via your original payment form) for all returns made within 21 days of shipment arrival.
Merchandise must be in its original condition to receive a refund. Items must show no sign of wear, unwashed and tags attached. Any items that do not meet these requirements will not be accepted by our receiving department and will not be issued a refund.
The customer will be responsible for all return shipping costs. Upon receipt of your returnable item please allow 7 days for processing.
For all In-Store returns from online purchases, refunds will be issued via original form of payment within 21 days. If not picked up from store within 21 days, you forfeit the right to a refund.


 Final Sale Items

  The following items are considered final sale and will not be allowed a refund:

  • Hair Accessories
  • Jewelry
  • Swimwear
  • Bodysuits
  • Bikinis
  • Undergarments
  • Basics
  • Leggings




Return Methods

For all returns please either email us at: [email protected] or call: 248-220-1731 to receive return information. Any returns made without contacting Lexi Drew may not be accepted or severely delay the refund process. Make sure all return items are sent back in their original condition or they will not be accepted.


We hope you visit us again soon! Happy Shopping Lexi Drew Gems! xoxo